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Returns & Exchanges

POLICY

We at AWEEA strive to deliver outstanding service to our customers. We hope you are satisfied with your purchase. 

Please keep in mind that all of our products are handmade by our designer. Slight imperfections that do not compromise the aesthetics or functionality of the product are normal. Every item is intrinsically unique due to the handmade nature of the product. 

Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal. 

Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time.

Returns

Our policy is that our one of a kind open Abayas must be returned within 10 days of delivery and must contact info@aweea.com within 3 days of delivery. 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We do accept cancellation before the item is shipped out. However, once the item as been shipped, we do not offer you a refund or exchange.

We do accept returns on baby items within 10 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional NON-returnable items:
Bridal, 
Intimate, and custom orders.


To complete your return, we require a receipt or proof of purchase. Items must be UNWORN and original packaging. 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 10 days after delivery will NOT BE ACCEPTED.

RETURN ADDRESS:

send your item to:

AWEEA  11919 Safa Ct. Herndon, Virginia USA 20170.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@aweea.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@aweea.com and send your item to: 11919 Safa Ct. Herndon Virginia US 20170.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the gift is an abaya, bridalwear, or any one of a kind item unfortunately we do not accept any RETURNS OR EXCHANGES.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 11919 Safa Ct. Herndon, Virginia USA 20170

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

AT THIS TIME, we do not accept any returns or exchanges and all items that are marked NON-RETURNABLE. If you do have any questions or concerns please feel free to email info@aweea.com 

DAMAGED ITEMS

If you receive an item that is damaged, please contact customer service immediately.

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